Frequently asked Questions

ORDERING QUESTIONS

I tried to place an order, but my payment did not go through. However, I checked my credit card statement and I see a pending charge from the store. What happened?

This is a common issue that happens to many customers. If you did not get an order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will be reversed back to your original form of payment.

 

I keep getting an error that says, “Zip code does not match billing address.” Why is that?

For your order to go through, you must provide us with the zip-code of where you receive your credit card statements. If you supply the wrong zip-code, your order will not go through.

 If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back on your card.

 

RETURNS AND EXCHANGES QUESTIONS

How to do a return or an exchange?

We do NOT accept returns and exchanges on any orders. All sales are final

EBOOKS

I paid for the eBook but I am unable to download it. Can you help me?

For any questions regarding the eBooks, please email hunnitkphysique@gmail.com and someone will assist you.

 

SHOPPING QUESTIONS

How quickly do you process and ship your orders?

DUE TO THE CURRENT CIRCUMSTANCES, THE SHIPPING OF YOUR ITEMS MAY BE DELAYED.

All orders are shipped out within 3-4 business days! We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.

UPDATED: Due to the high volume of orders during the holidays and sale events, please expect additional delays in shipping your order.

Out of respect for social distancing, we are operating with a reduced staff in-house. Please bear with us as it may take us a few additional days to process and ship your order. Thank you for your support!

During peak sale season, the delivery of your package(s) may take a little longer. Thank you for your patience.

Orders are subject to verification and approval before shipping. If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order.

If an item(s) is out of stock, this may cause a delay in processing and shipping your order. Rest assured that you will be notified via email or phone about any changes associated to your order.

How can I track my order status?

Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.

Note: Please give the tracking number 24-48 hours to update. 

How long will it take for my order to arrive?

After your order has been shipped, arrival times on all orders depend on what shipping method was chosen. Please note that we have no control/responsibility for how fast/route the package is delivered after they leave our warehouse and is in the carriers' possession for delivery.

 Domestic shipping:

Up To 10 business days

International Shipping:

• Up to 20 business days

The cut-off time for same day shipping for Second Day and Overnight Orders is 8am PST. Any orders placed after that time, will most likely be shipping the following business day. Please note that we do not process and/or ship orders on weekends or holidays.

My tracking says delivered, but I haven't received my package?

TeamHunnitk  is not responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in any of these cases. In the event that a package is lost or damaged during shipment, the customer is responsible for filing ALL claims with the mail carrier service. TEAMHUNNITK  is NOT responsible for any package(s) once it has left our warehouse and is in the hands of the mail carrier.

Do International orders have to pay custom fees?

We at TEAMHUNNITK  have no control over custom fees and they can vary widely from country to country. Individual customers are unfortunately responsible for paying any and all custom fees. Please note that refusal of the package and/or return to sender package, the shipping cost will not be refunded as it was used to ship the order.

How to contact us:

If you have any questions about your order, please feel free to email us at hunnitkphysique@gmail.com

 

What if I have an issue with my order?

Please note that if there is an issue with the order, a notified request regarding the issue MUST be submitted within 5 days of receiving the order to hunnitkphysique@gmail.com. Provide photos when possible.

Is your ordering system secure?

Yes, we have a very secure ordering system.

What payment methods can I use?

We accept all major credit cards and PayPal.

Does Teamhunnitk  Ship Internationally?

Yes. However, due to teamhunnitk’s trademark policy, we do not ship “Rawgear” labeled products to European Union member states. EU member states include: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

  

GEAR & APPAREL QUESTIONS

How often do you restock your apparel?

We restock our apparel depending on the individual items. Please follow us @hk_physiques on Instagram for more updates.

 

Do you have a sizing chart?

Different products have different sizing in regard to the fitting requirement. We usually state in the product description how the items fit. Please feel free to email us at hunnitkphysique@gmail.com for advice on sizing.